Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.
AN ITEM(S) HAS ARRIVED DAMAGED OR FAULTY
In the unfortunate event that an item has arrived damaged or faulty, you must contact us within 5 working days from receipt.
Please do not return any item(s) to us until we have provided you with further instructions.
We will send out a replacement and cover the delivery cost or provide a refund.
AN INCORRECT ITEM HAS BEEN RECEIVED OR ITEMS ARE MISSING
In the unfortunate event that an item has arrived damaged or faulty, you must contact us within 5 working days from receipt.
Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions.
YOU HAVE CHANGED YOUR MIND
As we have a B2B (Business to Business) relationship with you, we do not offer refunds if you change your mind and no longer require the products supplied. B2B suppliers are exempt from Consumer Contracts (formerly distance selling) regulations.
Please contact us if you would like to discuss this further.
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